Software DownloadsCustomer Service Software

Shareware and Freeware Software Downloads:

customer service

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Customer Service Database Software 7.0

This software offers a solution for users who want to create and manage customer service calls and interactions. There are fields for entering customer, comments, category, opened by, priority, opened date, resolved date.

03-Oct-2014
2.7 MB
Shareware
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VueChat - Customer Service and CRM 1.3

VueChat is a set of business solutions, techniques and technologies that allow people to communicate and build modern and efficient relations with customers and partners all over the world. For home use, you may want to begin with VueChat Home which is the easiest way to start. With VueChat Home you may connect to every available VueChat Server registered in the VueChat Global Servers list and communicate with people all over the world live...

06-Aug-2010
4.9 MB
Shareware
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Easy-CSS 1.00

For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician....

06-Aug-2010
9.3 MB
Shareware
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Querybot Web Knowledgebase/FAQ 1.3

Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving...

06-Aug-2010
2.9 MB
Shareware
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VueChat Customer Service 1.5

VueChat installs a web based Customer Service / Online Help Desk software on your website in a few minutes. The Customer Service software is featured with video/voice chat, Instant Messaging, VoIP and CRM technologies. VueChat Personal Edition is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.

11-Feb-2009
3.3 MB
Shareware
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LiveHelpNow 4.0

So you have visitors arrive to your site, it is an outstanding start, having them develop into shoppers is the goal which LiveHelnow tools help you achieve. These are hectic times and guests visiting your website crave to acquire knowledge instantly and efficiently. With Live Chat Tool utilized on a website the difficulty is solved as visitors may now reach out for assistance, initiate a chat conversation with website agent and promptly find...

14-Apr-2013
1.9 MB
Freeware
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Egsoft After-sale Service 4.5

Egsoft After-sale Service is a process for handling customer service software, Can be very convenient for customer, service, maintenance, commodity parts, warehouse, staff and assessment, accounts, and the re-visit and other practical functions. Widely used in need of repair service and after-sales service industry. Highlight the ease operation and functional practicality, as well as the powerful customization features, without...

20-Oct-2009
81.7 MB
Shareware
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Boldchat Operator Client .NET 4.70

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.

05-Aug-2010
4.5 MB
Freeware
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VueChat Enterprise Server 1.3

VueChat is a set of business solutions, techniques and technologies that allow people to communicate and build modern and efficient relations with customers and partners all over the world. For home use, you may want to begin with VueChat Home which is the easiest way to start. With VueChat Home you may connect to every available VueChat Server registered in the VueChat Global Servers list and communicate with people all over the world live...

06-Aug-2010
607.0 KB
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Helprace 1.2

Helprace is a cloud-based web application that allows your business to reach new heights in customer service. Helprace features a help desk that's integrated with a customer-centric community and knowledge base. The help desk is packed with innovative features such as canned replies and ticket routing to streamline productivity. Once your team gets bigger, you can collaborate using private notes and and track how well your team is performing...

13-Jun-2015
2 B
Commercial
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Boldcenter Operator Client .NET 4.13

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.

05-Aug-2010
4.2 MB
Freeware
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DbNet System 1.00

An Integrated office automation suite for small business. Process Sales and Purchase Orders, manage Inventory, Accounts Receivable and Customer Service. Automate shipping and receiving processes. Produce professional Invoices and Billing Statements as PDF documents that are formatted to fit in standard window envelopes and include your company logo. Runs over multi-user networks or as a stand-alone program. Secure login over the Internet.

05-Aug-2010
19.4 MB
Freeware
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HumanClick 2.0

Talk with the visitors to your web site - LIVE! Give them 2-Way, 24/7 SALES AND CUSTOMER SERVICE! Monitor your web traffic in REAL-TIME! With HumanClick, the internet's leading customer service application. Easy and quick to set up. 100% FREE. HumanClick's Pro version let's you: Target your repeat visitors - know their history on your site. Customize HumanClick to fit the look and feel of your site. Push Pages and use pre-written Responses to...

08-May-2009
2.1 KB
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IMbrella 3.1.21

Easily deployed, IMbrella installs on any PC with access to your network and analyzes all traffic to detect, manage and archive traffic through public IM servers, including: MSN Messenger; Yahoo Messenger; and AOL Instant Messenger. IMbrella is invisible to your employees and requires no extra hardware, client applications or desktop maintenance. Flexible licensing allows you to add as few or as many features as you wish. Instant Messaging...

06-Aug-2010
34.8 MB
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LiveServiceDesk 2.0

POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE LiveServiceDesk empowers small web businesses with the ability to turn browsers into lifetime customers by instantly answering questions before visitors click to a competitor''s site! Interacting live builds trust in potential customers leading to more sales and the opportunity to up-sell and cross-sell. Building trust with your customers will ensure that they will return again and again.

06-Aug-2010
10.8 MB
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Queuing Model Excel 2.0

The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a...

06-Aug-2010
151.0 KB
Shareware
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SightMax 1.0.14.0

SightMax is a live chat software program providing live website monitoring, live help and live support to visitors for sales and customer service. SightMax has a host of exciting built-in features, these include: Instant Messaging between operators, Operator Chat Transfer, Multiple Chat Queues (ex. Sales and Support), Chat Conferencing and Operator 'Coaching', Operator Initiated Chat, Secure Chats, Canned Responses, Co-Browse and more...

06-Aug-2010
39.4 MB
Shareware
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Vuechat 1.2

Vuechat: The Ultimate Solution for Customer Service. Create a new level of convenience for your customer!Vuechat allows customers to contact you through their web browser (Internet Explorer or Netscape Navigator), to load up a 1-1 chat applet - with streaming webcam image. As a representative, you can converse with up to 6 conversations simultaneously.

06-Aug-2010
757.8 KB
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VueChat Express 1.4

VueChat Express is a technology that enables a web based Customer Service solution on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions. VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.

06-Aug-2010
3.4 MB
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ChatRelations Live Chat 2

Live Chat is the fastest growing communication medium for business websites. Despite the presence of e-mail, phone, and text messaging communication, people conducting business online still want to be able to reach out and talk with someone. Right now. LiveChat offers real time interaction with online shoppers, and a proven increase in sales conversions. In fact, many ecommerce websites that use Live Chat software experienced a conversion...

12-Nov-2006
17.2 MB
Shareware
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